Misleading Vodacom vouchers to Nando's

Item: Nando's
Rating: 1
Author: Ivan M

I used my Vodacom App to play the Unlock Summer and got a Nandos meal voucher. I first went to Nandos Braamfontein where they told me that they do not recognise the voucher. I then called Vodacom customer care where they said that the voucher is active and it maybe that the Nandos staff were not trained and advised that I should go to different Nandos. I went to Nandos Carlton Center and immediately they said they do not use those vouchers there, the lady advised that I go to Nandos Ghandhi Square where they said they cannot assist me with that voucher.

What ****ed me off is why advertise such things and I have to look like a fool when using the vouchers. Why is Vodacom misleading clients? I should report this to Consumer Complaint.

Why does Vodacom partner with Nondo's when they know that they not going to approve their vouchers?

Helpful (0)

Replies (1)

Nando's's replyOfficial

14 Dec 2021, 17:49

Dear Ivan,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's Customer Care Team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's's reply14 Dec 2021, 17:49

Official