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Sarisha S
1 reviews | Active since Feb 2017
10 Dec 2020, 14:25
Misleading time requests for delivery
I ordered a meal on the website requesting delivery at 4:30pm as I had specific plans at that time,the food arrived at lunchtime between 12 and 1, the food will be cold by the time we need it, maybe the time option should be removed from the website if it does not feature in reality?
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Sarisha S's updateReviewer Update
10 Dec 2020, 18:40Further to the incorrect time, the salad was omitted from my order but I was charged for it.
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Sarisha S's update10 Dec 2020, 18:40
Reviewer Update
Further to the incorrect time, the salad was omitted from my order but I was charged for it.
Nando's's replyOfficial
10 Dec 2020, 21:20 Dear oswell M, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: **********Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply10 Dec 2020, 21:20
Official
Dear oswell M, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: **********Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)