BB
Brendan B

1 reviews | Active since Feb 2015

01 Dec 2015, 15:33

Meals are not fairly priced

HI,<br> <br> I like Nandos to be honest. No matter how much i Pay. But my last visit to Nandos was unpleasantly unacceptable. Friday evening i decided to take my family to Nandos Grassy Park for supper. I order the quarter chicken meal , my wife the schwarma, my kids had the wrap and the kiddies chicken and chips. My wifes wrap had almost no filling in. My quarter chicken was the smallest chicken portion i have ever seen and my hot chips was in a small bowl (Never have i got hot chips form you in a bowl) and i could count the amount of chips in it. For the amount i paid which is R60 and R55 for the pita i expect a filling meal. Nandos was never like this not i have changed my mind. My total bill with my kids meals cost me R220. Like i said, I don't mind to pay but your portion are getting ridiculous. This is equivalent to a meal at Spur and a kids play area. <br> <br> When i approached the manager at the time of this i was told that if i want a bigger piece then i should take the breast portion but there is nothing she can do.<br> <br> I am very disappointment and i can tell you right now that i will never visit nandos again. The meal i ate was worth R20. Terrible.

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Replies (1)
Nando's
Nando's's reply04 Dec 2015, 10:39
Official
Hello bbarghus,

Thank you for taking the time to submit your feedback through the Hello Peter website.

At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!

Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.

That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!

Regards,
Nando's Customer Care

Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za