1 reviews | Active since Feb 2012
Managers cheat customers of their money
Yesterday i placed an order at Nandos, I specifically requested to the lady i placed my order with to ensure that there is butter. The order came but with no butter. I then had to place another order, the very same thing just so i could get butter i told the very same lady again who said she will ensure that this time they put butter in my pack. Meaning i m now paying for 2 deliveries costing over R20 just for butter. My order comes again with no butter AGAIN. My mistake was paying the delivery guy without checking my order. I called the restuarant, the lady who took my order just as suprised as i was called the manager. The manager who **** to me and said we charge for butter thats why it was not put for me. I said to him you are talking nonsense. I have been orderng Nandos for over a year and have never heard of such but i then said its ok, i will pay for the butter just get me my butter delivered. He ensured me he will. This was around 5pm. 10pm. No butter had arrived. Please stop hiring ****** who not only lie to customers but also try to cheat customers of their money. I expect a call from the manager to explain why he **** to me and tried to cheat me of my money.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***