1 reviews | Active since Jun 2016
Manager very disrespectful
<p>My Parents, Sister and myself decided to stop at Nandos Carnival Mall on 19/06/2016, after returning from a weekend away.</p> <p>We arrived at Nandos Carnvival Mall, placed our order, paid and took a seat.</p> <p>My dad then decided to go and purchase rolls from the Pick and pay store in the mall, as Nandos charges a ridiculous R10 PER ROLL, which I find utterly disgusting and insulting, because the rolls are horribly stale all the time!!!</p> <p>hence the reason why we went and purchased rolls at pick and pay.</p> <p>My dad returned with the rolls, and we waiting on our food to arrive.</p> <p>The manager named Justice, then rudely approaches us, saying in a very nasty tone of voice, without even saying good afternoon or anything - 'you do know you are not allowed to come and eat things bought at other places here', my dad duely responded, that he was not willing to pay R10 for a stale roll, the manager (Justice) then proceeded to say, well you surely not allowed to eat this rolls here and still come and demand butter, as this butter is very 'expensive, we did not DEMAND the butter like he said.</p> <p>we then proceeded to tell him, but we did not demand, and gave him the butter back.</p> <p>We the got up and cancelled the order (and just to add, the order was a huge order, with a value of R500.00)</p> <p>The way he approached us was utterly disrespectful. </p> <p>Just because of 1 person with no respect, nandos Carnival mall has become one place we will never go back to!!!!</p> <p>Justice (The manager) needs to be send on proper training before being put in the position to work with clients!!!!!!</p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
