1 reviews | Active since May 2009
Manage expectations
I ordered food from Nandos Vorna Valley to be delivered. I am aware that it takes time and was advise at the beginning of the call that it will take an hour for delivery, which I accepted. Before the end of the call the lady again advised that it would take 45 minutes to an hour which I again accepted. After an hour passed I called to find out where the order was only to be told that I was told an hour and a half. I spent 15 minutes on the phone only to be told I am sorry for the delay and that we miss informed you on the time to deliver, please wait just another 10 minutes. I am now not paying a delivery fee but this is not good enough. This is bad customer service. Your food is not cheap and I therefore expect that you keep to your promises or a least keep your customers informed. lastly DO NOT CALL ME A ****! Food arrived AND IT IS COLD, go figure.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,