FM
Farieda M
1 reviews | Active since Aug 2020
26 Oct 2021, 13:36
Lunch time ruined
I placed an order at 12.20 the funds went straight out of my account. To be called at 1.15 saying the store manager will call me to arrange a refund as the store had load shedding. Why did the system accept my order knowing they have load shedding? so 15min of my lunch was wasted waiting for food that was never going to come. It is now 1.35pm and no manager has called me and no food. This service is really poor, nandos is quick to make ****ty meems on social media but not quick to assist customers.
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Farieda M's updateReviewer Update
27 Oct 2021, 12:27So no call from Nandos yesterday, I had to call the contact center who had to get the cavendish store to call me. Only to be called by Zama Ndabaninzi who was very rude she spoke over me and made as if me not getting the food was my fault??!! Nandos SA I am ver Dissapointed
FM
Farieda M's update27 Oct 2021, 12:27
Reviewer Update
So no call from Nandos yesterday, I had to call the contact center who had to get the cavendish store to call me. Only to be called by Zama Ndabaninzi who was very rude she spoke over me and made as if me not getting the food was my fault??!! Nandos SA I am ver Dissapointed
Nando's's replyOfficial
28 Oct 2021, 13:51 Dear Farieda, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply28 Oct 2021, 13:51
Official
Dear Farieda, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)