Long wait

I waited for 2 hours for the food that I ordered. When I called this lady (Zanele)<br> she responded to me with bad attitude n I dnt think she deserve to serve customers especially with food. They way she responded I don't think she deserve to be of our service. She deserve to be in the kitchen where nobody will see her or some where serving animals. She must go for a customer service training course because clearly she needs that. I then went to the manager to explain about the bad service I got from zanele and that I no longer wants the food but a refund. The manager apologised n offered to give me food but I said no thank you. He then went to go fetch her to apologise but instead of her apologising she told me about their law of which I know nothing about. She then walked away and it shows that she doesn't have respect for her manager