TE
Tasneem E

1 reviews | Active since Mar 2015

12 Mar 2015, 19:01

Left Sunglasses behind, never got them back

I was at the Nandos in Sandton City at around 14h00 on Sunday the 8th of March. When I got home I realised that I had left my sunglasses there by mistake, I understand that this is my fault. However, I called to find out if they had been found, the first lady I spoke to told me that they were there. I spoke to a second lady to ask if I could fetch them the next day and suddenly the sunglasses were no longer there, the lady I spoke to was being quite evasive. <br> <br> I called back and asked to speak to the manager, he said he would enquire and get back to me (he took down my contact details). I waited for him to return by call to no avail, two days later I called back and asked him for an update. He then told me that nobody had found the sunglasses and that there was nothing he could do. I asked him what process I should follow to which he responded again that there is nothing that I could do and that essentially it was my fault. <br> <br> I know that I should not have forgotten my sunglasses there, however I do expect some honesty from a retailer and its employees. I know that I left the sunglasses in the Nandos as it was the only place in Sandton City that I went to on the day.

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Replies (1)
Nando's
Nando's's reply13 Mar 2015, 09:55
Official
Hello TazE,

Thank you for taking the time to submit your complaint through the Hello Peter website.

We have logged your complaint, with interaction number CAS -61135

Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Our Regional Manager will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays