SS
Sasja S

1 reviews | Active since Jun 2012

19 Feb 2018, 13:43

Lazy staff poorly managed

I had lunch last week at the Rosmead Avenue branch twice. Both times the teller staff were rude to my colleagues . They spoke in their native tongue not knowing that my colleagues could also speak 3 languages. The 2nd time I wanted to sit near the window and both the tables closest were dirty. I told the staff in the front I wanted to sit there and I was redirected to another table instead of them cleaning the tables. They so lazy and would rather leave the tables dirty. While I ate the manageress was shouting at the top of her voice the whole time i was there about customer's order that was misplaced. A very unpleasant experience for me. Please don't go and sit there. Rather get a take away.

0
Replies (1)
Nando's
Nando's's reply19 Feb 2018, 20:23
Official

Dear Sasja,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)