MM
Marilize M

1 reviews | Active since Mar 2009

08 Jun 2018, 20:21

Late Order and then also Incomplete :(

We have placed an order with Nando's Parkview 17:30 so about 18:50 the delivery guy got here. 20 minutes late and then when we open the order which I already paid for we found out that it was incomplete. So in the end we received the rest of the order 20:10 which is almost 3 hours later :( Not funny at all if you are already hungry and have to wait then 3 hours

0
Replies (1)
Nando's
Nando's's reply09 Jun 2018, 18:56
Official

Good day Marilize

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)