LATE DELIVERY & BAD CUSTOMER SERVICE

ON THE 27/02/2015 @11:50 I DIALLED *** AND PLACED AN ORDER FOR 2 COMBO OF IDLANATHI MEAL. I SPOKE TO ZANELE WHO DID MENTION IT MIGHT TAKE AN HOUR SINCE THEY BUSY WHICH I UNDERSTOOD. AT 13:20 I CALLED AGAIN AND I SPOKE TO THE LADY WHICH I FORGOT HER NAME, I ASKED WHAT HAPPENED TO MY ORDER AND SHE SAID THEY HAVE TRIED TO CALL WHICH I DID NOT ANSWER AND THE DRIVER HAD TO GO BACK. I ASKED ON WHAT WILL HAPPEN THEN SO SHE REFERRED ME TO HER MANAGER. I WAITED ON THE CALL FOR MORE THAN 5 MINUTES AND I ENDED UP DROPPING THE CALL.<br> <br> I CALLED AGAIN AT 13:20 AND WAS ENGAGED THEN AFTER FEW MINUTES IT WENT THROUGH. I ASKED THE LADY WHY SHE KEPT ME ON HOLD FOR SO LONG BUT SHE DENIED IT THEN SHE PUTTED THE MANAGER ON THE LINE. I ASKED THE MANAGER HOW LONG DO I NEED TO WAIT FOR MY ORDER THEN HE TOLD ME FOR AN HOUR OR AN HOUR & THE HALF. I TOLD HIM I CANNOT WAIT FOR ANOTHER ONE HOUR & HALF BUT HE SAID THERE ARE NO DRIVERS AROUND WHICH I DON'T SEE WHY IT HAVE TO BE MY PROBLEM. I TOLD HIM I WILL EXPECT MY ORDER BY 14:00. I ASKED FOR HIS DETAILS THEN HE ONLY PROVIDE ME WITH HIS NAME (ADMIRE) AND HE REFUSED TO GIVE SURNAME. I DID GET MY ORDER BY 14:15 BUT NOT HAPPY AT ALL ABOUT HIS SERVICE