1 reviews | Active since Jan 2016
Late delivery and poor quality
An order had been placed at 19:40pm.at 20:55 we still had not received our order. We had been informed that the order will take 45min. We had called the store to inform them that we have not gotten our order and what is happening. The lady hesitates in answering the question and then says its on its way. We live literally 250m from the store. The order arrives 7 minutes later. The bag was soggy soaking wet and the food ice cold. The bags were torn. I do have pictures. I have asked the driver when did he get the food and if he went elsewhere. He said no he came straight from store to us. This tells me that they forgot about delivery of my order and took a chance sending me food not up to standard. If i had not called i would have not received my order at all. Thembi did agree to replace myfood but it is unacceptable for me to have dinner at 21:30pm. This has happened before and i had let it pass as the benefit of the doubt.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)