Late Delivery and Bad Service

I called in @ round about 10am - 10:30am 26/02/2016 to place order to be here @ 11:30am, and spoke to Nokwah took my name,street address,telephone number,i told her the company name and repeated it and asked her if she has the name and she said yes,and i stressed that they must send driver with speed point for us to swipe for payment,i then called nandos about 10:50am to see if driver had left, they said he left already,asked if driver has speed point,she said no only cash, i said but i told you to send driver with speed point for us to swipe cos nobody has cash on them, she said she will tell the driver to drop the food off and then come back for speed point,going for 12:15pm,food still not here,we obviously knew the driver turned back to get the speed point,when i call to see wheres the order,they said the driver is lost, i asked what details they have,only the street address,the cashier did not put the companies name,so thats why the driver was lost,there is alot of other companies on the premises. we then recieved the food @ 12:45pm, with wedges short from order,food cold and soggy,we had staff in boardroom waiting for lunch,and to recieve it like that,so unprofessional.