pN
phumla N

1 reviews | Active since Aug 2011

25 May 2015, 10:52

Lack of customer service

I ended up going outside by the atm , getting my card swallowed and loosing my r2000 because nandos speed-point wasnt working properly. so i had to make a withdrwal and use cash instead, it was unfortunate that i was ****med. i showed the manager the of the money withdrewn for my a/c and explained to him what happened.<br> <br> He ddn't offer me any solutions , instead he left my table and i ended up leaving nandos 2 hours later after the bill was issued cuz we had to wait for my brada in law to drive from sandton to come and pay the r179 bill. had the speed point been working properly i wouldnt have even gone outside to try to see if i could get money from the atm,and he cudnt care less ,he just wanted that bill to be paid. i asked him if thats how they treat customers with my problem, he just sed sorry

0
Replies (1)
Nando's
Nando's's reply25 May 2015, 12:30
Official
Hello minaj,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)