1 reviews | Active since Aug 2012
Kids deserve better than slop!
After a long day I had 2 hungry kids in my car so on the way home we drove through Nandos for some quick, basic food. I am shocked at just how wrong you guys got it. 1. I was given mild chicken when I asked for spicy. Whilst waiting for this to be replaced, my 4yrold started crying. I had already given her the chicken burger meal I'd ordered for her (ordered with no sauce) and she had tried to eat it - it was DRIPPING in spicy sauce and burning her mouth!!! It was 3 of the most pathetic little bits of chicken - not strips, more like little bits that had fallen off. So I sent that back too. I was then asked to go wait in the chill bay. After watching the clock for 5 minutes I went in to see what was happening. Eventually they brought her burger with 'no sauce' smothered in mayo!!! When I pointed it out they said that's mayo not sauce!!!!!! are you kidding?!?! ATTEMPT 3 AT A KIDS PLAIN BURGER - they didn't close the bottom of the box in properly and as I walked out the chips fell all over the car park. I gave up and went home. The rest of our order was cold. The chicken in the burger that had supposedly just been cooked was cold - no idea how old that was! GROSS!!!!! & no paddlepop??
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***