MG
Muhammed G

1 reviews | Active since Jan 2014

26 Aug 2015, 14:32

It was late again!!

After having this craving for nandos Peri peri chicken I've once again took to the phone and placed my order at 12h15. Once again I find my self astounded by lack of service provided in that my food only arrived at 14h00 (almost 2 hours later). Can you imagine my excitement when I was greeted by cold chicken and frosty chips -\yum yum".<br> <br> While waiting at about 13h30 I thought let me call the establishment to find out why it's taking so long. I was greeted by a \""eish_ it has been a long time. But the driver has left a while ago\"".<br> <br> This is the second time that I've recieved unacceptably late deliveries from nandos fordsburg in just as many months. I really wish I could have ordered from another nandos but unfortunately this is the only halal one within radius that will deliver.<br> <br> The most heart breaking think within this whole ordeal is that I was still expected to pay for the delivery charge both times..<br> <br> So tell me"

0
Replies (1)
Nando's
Nando's's reply26 Aug 2015, 15:59
Official
Hello Mgoolab,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Best regards,