Intentional *******

Ordered take out yesterday from Nandos Jabulani Mall via the app, paid using the app waited for my order for more than 3hours. I had to repeatedly buy airtime to call the driver who ended up sending me callbacks because he kept getting lost and apparently had no airtime to call. Eventually a family member had to go fetch him and drive alongside him for delivery, Unbeknown to me he requested payment for the food. I was busy at the time so the person that collected unknowingly paid again for the same food. Upon seeing this I immediately called the store amd spoke to Tshepo, who needed to confirm this with the driver before attending to my complaint, an hour later he called back and confirmed the double payment, indicating the driver had not read the receipt. He asked for my account number and promised to pay me back within 24hours. Needless to say he hasn't. I contacted him today and he said he had the day off and had sent everything to the relevant person who until now I was not told about. Leaving me with a beef, your chicken could never cure. I am disappointed. The numbers they gave and called with for a speedy trace of the persons ********** 253 Tshepo and +27 67 ********** -Driver. I also have the call information for all the outgoing calls I made and the callbacks recevied. I need urgent reimbur*****t as per Tshepo's promise. I must also say the level of incompetence is appauling.