Inferior service

Dear Nando's Croydon

I hope this message finds you well. I am writing to express my disappointment with the service my colleagues and I received during our recent visit to your restaurant on 23 August 2024. We came to celebrate a special occasion – our transition from contract workers to permanent employees – but unfortunately, our experience was far from satisfactory.

Here are the specific issues we encountered:

1. Delay in Food Delivery: We placed our order at 12:10 PM, but our food only arrived at around 12:50 PM. The prolonged waiting time was frustrating, especially as we noticed that other patrons who ordered after us received their food first.

2. Unclean Table: Upon finding a desired table, we discovered that it still had plates of food from previous patrons. We had to wait and stand for a considerable amount of time before the table was finally cleaned.

3. Lack of Cutlery: When our food eventually arrived, it did not come with any cutlery, which further delayed our meal as we had to ask for it separately.

4. General Cleanliness: We observed that many tables were left unattended with dirty plates from previous patrons lying around. This gave the restaurant an unkempt and uninviting atmosphere.

As mentioned, this outing was meant to be a celebratory lunch for a group of four of us, but it was marred by these service issues. We were really looking forward to enjoying our time at Nando's, but the experience was disappointing.

We would appreciate it if you could look into these issues to prevent them from happening to other customers in the future.

We hope that Nando's can uphold the high standard of service we have come to expect from your brand.

Thank you for taking the time to address this matter.

We look forward to hearing from you soon.