1 reviews | Active since Apr 2015
Inferior quality and unhelpful
We have been ordering from this Nando's for years now and they never ever get anything right. We ask for extra sauce the manager rudely says he cant do it. Our food is always incorrect from what we order and at every order we have to call to complain. Today our meals were an hour 15 minutes late and cold. The meals were actually stuck to the packaging so badly that you were eating paper. The pita had 3 pieces of chicken and a few pieces of cucumber (which they call a salad) , no extra sauce like requested, chips were dry and came with no sauce like we ordered and looked like it was refried. The chicken was burnt and tasted burnt. When speaking to the manager he was not helpfull at all. We asked for his managers details and he refused to give it to us. He is rude, unhelpful and has no customer care skills. It is so sad that you have to pay a fortune for a meal and get such ****. You are too scared to complain cause you might get extra spit in your food when you ask them to redo the meal. I am so upset as we have constantly explained to the manager the problems we encounter daily and still its of no use.<br> <br>
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)