BS
Boitumelo S

1 reviews | Active since Jan 2015

31 Aug 2017, 13:41

Incorrect order taken 3 times and given leftover like pieces

+-10:53=I called the branch to make an order for delivery to *****o Park. The order simple- ( i believe all the calls are recorded) I wanted a starter liver and pap -both in separate boxes mild liver with extra sauce and the second order was the same but difference with the flavor which was Mozambican paprika also extra sauce also in separate boxes. I was informed the order with delivery was R100.00 some odd cents. For an order of R60.00 , so i opted to collect. +-11:07= upon collection they gave me the wrong order number1- pap and liver in one box for both orders. order number2-I asked them to change the order to separate boxes and they are changed to two boxes each order but now with the wrong flavors both Mozambican paprika. The third time around they rectified the issue. however even though i was nice and patient with they consistency to make silly mistakes they still served me with livers that had burnt crumbs at the bottom and the livers tasted dangerous- like they could poison me. Unfortunately for myself i had to throw the food away. And fortunately for Nandos= You made R60 selling leftover burnt poisonous livers. I had fast for the day without my will due to such. I threw my money in the ******* bin because Nandos literally sold me *******. My petrol was wasted - i have accumulated miles- wasted my time and most especially my money.

The front end service was not bad just a whole lot of confused people working there. no order here. non whatsoever - extensive training needed today.

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Replies (1)
Nando's
Nando's's reply31 Aug 2017, 18:32
Official

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.