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Angelika R

1 reviews | Active since Mar 2019

11 Dec 2023, 13:02

Incorrect order, attitude and no compnesation for having to fecth my own Uber Eats order

This past Sunday afternoon, my partner had ordered Nando's on UberEats - we recived the wrong order but when we phoned the Uber Eats guy, he said that it wasn't his fault and he wasn't going to come back to collect the incorrect order and give us the correct one. So, I was forced to drive the the Nando's store myself to collect the correct order. At the Rosebank Nando's branch, I was met with rudeness by the main 'hostess' or 'manager' (sorry, not sure what position she held) on site - whoever was there around 2pm on Sunday, 10th Feb. Whne I arrived, instead of apologising for the mix up and saying sorry that I was forced to leave my sick, hungry dad at home, so I could get the food I rodered for him, all she said was "Where's the other order." I responded quickly that I was livid at the whole situation and left without taking the other order - I told her that I am not Nando's delivery person! I got a refund form Uber Eats but am still angry at being treated with such a bad attitude and that I had to drive uo to fetch the order myself. Not to mention having to leave my old, sick dad waiting for food that long.

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