1 reviews | Active since Oct 2015
Incorrect order and raw food
I've ordered from Nandos many times and have always enjoyed your food until my last experience which I have rated online but haven't had anyone contact me. I placed a online order on the 6th June at 16:40 with a collection time of 18:30 at the Promenade Mitchell's Plain branch, and paid online as well. I decided to go abit earlier to the branch because the other branches was so good, that my food is generally ready within the last 15min. I arrived at the branch at 18:15 and the lady at the till could not find my order. There was no slip and my food was not in the process of being prepared. She quickly went to her manager who found my online order on the PC, printed it out and had the food prepared in 5minutes. I was in a hurry as I had a work shift in town to still get to which luckily I made it. When I opened my order I noticed that my order was not correct. I paid for cheese rolls but got garlic rolls, the chicken was not cooked properly as it was still raw and the flavor wasn't done correctly as I could see that the chicken was definitely rushed.
This experience has placed a bad taste in my mouth of which I'm contemplating never to order Nandos again. I will also be removing Nandos from our business list nationwide and will pull back our support as I have not received any response from you yet.
Just a quick update.
I got a call from someone from your customer care team, friendly, helpful and understand. But then I get a call from the promenade branch itself and all I got was attitude from that person trying to explain the process. I said that I know the process because it is not my first time I have eaten from Nando's. His behavior has left a bad taste in my mouth where me, nor my family will never set food in Nando's doors again. NO apology was given, just poor excuses as to what could have gone wrong.
Yes my meal was replaced (not fully but it doesn't matter anymore) but the in-branch service, especially from the managers on duty is very shocking and need to be dealt with.
I am in the process of moving the company I work for away from Nando's completely and to a different franchise.
Please do not have that branch contact me again as I want nothing to do with them.
Kind Regards
Just a quick update.
I got a call from someone from your customer care team, friendly, helpful and understand. But then I get a call from the promenade branch itself and all I got was attitude from that person trying to explain the process. I said that I know the process because it is not my first time I have eaten from Nando's. His behavior has left a bad taste in my mouth where me, nor my family will never set food in Nando's doors again. NO apology was given, just poor excuses as to what could have gone wrong.
Yes my meal was replaced (not fully but it doesn't matter anymore) but the in-branch service, especially from the managers on duty is very shocking and need to be dealt with.
I am in the process of moving the company I work for away from Nando's completely and to a different franchise.
Please do not have that branch contact me again as I want nothing to do with them.
Kind Regards