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Deon A
1 reviews | Active since Nov 2013
26 Jun 2021, 17:21
Incorrect order and not properly cooked
Decided to try the new renovated Nandos at Sandown retail crossing and was let down and quite disappointed. I Ordered online and have the proof, 10x wings ,finding some not completely cooked, 2 x full portions livers and specifically asked for X hot, the way we like it and yet both recieved, were lemon and herb and not even saucy on top of it all. The only item satisfying was the Churros and that's it. Such a let down as we were really looking forward to our meals.
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Deon A's updateReviewer Update
28 Jun 2021, 15:42Nandos- your apology call to me is absolutely shocking. Your manager from Nandos Sandown calls me to simply tell me that they are sorry BUT next time this happens again, I must drive back to the outlet and advise them that they gave me the incorrect order so that they can rectify it. Really???. I am inconvenienced and then I must still drive back , wait in another queue to tell you that my order is incorrect. You have got to be kidding me and this is exactly why my order was messed up as you have no idea how to handle customer complaints. By the way , this is just the sort of response needed to make sure that a client will NEVER purchase from Nando's again.
DA
Deon A's update28 Jun 2021, 15:42
Reviewer Update
Nandos- your apology call to me is absolutely shocking. Your manager from Nandos Sandown calls me to simply tell me that they are sorry BUT next time this happens again, I must drive back to the outlet and advise them that they gave me the incorrect order so that they can rectify it. Really???. I am inconvenienced and then I must still drive back , wait in another queue to tell you that my order is incorrect. You have got to be kidding me and this is exactly why my order was messed up as you have no idea how to handle customer complaints. By the way , this is just the sort of response needed to make sure that a client will NEVER purchase from Nando's again.
DA
Deon A's updateReviewer Update
28 Jun 2021, 15:49No surprise that your trust index rating is 2.8 out of 10.
DA
Deon A's update28 Jun 2021, 15:49
Reviewer Update
No surprise that your trust index rating is 2.8 out of 10.