Incorrect order

I called the call center and placed my order on Sunday 04 10 2020. I picked up my order from the Checkers center Nando's and when I got home I noticed that my order was completely wrong.

I am a vegetarian and ordered 10 vegetarian burgers and 6 peri peri fries as a side dish but I was given 10 vegetarian wraps and 10 peri peri fries. The outlet was noisy and I didn't particularly listen to the waitress through her masked face.

I immediately called the outlet and had to hold on for the manager. I explained to the manager that the order was incorrect. Then she said she would call me back. Everyone was hungry, as we had guests, so we proceeded to eat and only after about 20 minutes the manager called me to say that they are preparing the burgers. I said to her not to bother but I need to be compensated for their mistake. This was not the first time that my order was incorrect. She said she will get the manager the next day to call me but nobody has. It looks like the customer has no voice.

Really disappointed with their service.