MK
Matthew K

1 reviews | Active since May 2013

25 Sept 2016, 22:53

Incorrect order

<p>I visited Nando's Welkom this evening. I ordered a cheese burger, chips and a granadilla cheesecake. On arriving home I found I had not received my cheesecake. I phoned the store and was told I must return. Which I did. I told the manager I was annoyed as this cost me time and money, for their mistake. He gave me an extra cheesecake as an apology, which I appreciated. On arriving home I found the cheesecakes were frozen solid. I could not eat it as such. I allowed one to defrost, but it was watery. Not very nice at all. And to top it off they are tiny, and cost R25... Not worth the price at all. Very disappointed.</p>

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Replies (1)
Nando's
Nando's's reply27 Sept 2016, 16:50
Official

We encourage our customers to provide feedback on their experiences at Nando’s restaurants and appreciate your feedback on the Hello Peter website. We have directed your input to the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Best regards,