Inconsistent poor quality
It is really disappointing that I have to resort to this platform to air my dissatisfaction after I contacted your website directly. I write to complain of the inconsistent products quality and service in your Waterfall store. Firstly, we were told that you were out of spinach and then when we were to leave, miraculously there was some available. Whilst we sat down for our food, it was only whilst seated and food served that we were told that you had no coleslaw. I have no idea why this was not pointed out at first.It was not the lack of coleslaw that was a problem, it was the inaccurately serving my order without informing the customer.
Further to this, the chicken was very dry and one of the rolls was not even a Portuguese roll and was wet. That is nonsense when it comes to food quality and acceptable standards. Very disappointing and starkly different from my previous visit here. Further to this I put the complaint on the website and was promised a response and feedback and have had nothing in the last week.
Very disappointing indeed!!!!
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Replies (3)
Nando's's replyOfficial
20 Dec 2017, 15:23Dear Adrain
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,
Nando's's reply20 Dec 2017, 15:23
Official
Dear Adrain
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,
's updateReviewer Update
01 Jan 2018, 20:44Its is the 01 January 2018. Almost 2 weeks and no response or contact.
Pathetic!!!!
's update01 Jan 2018, 20:44
Reviewer Update
Its is the 01 January 2018. Almost 2 weeks and no response or contact.
Pathetic!!!!
's updateReviewer Update
01 Jan 2018, 20:45And my name is Adrian. At least show some decency as in getting my name correct.
's update01 Jan 2018, 20:45
Reviewer Update
And my name is Adrian. At least show some decency as in getting my name correct.