1 reviews | Active since May 2015
Incomplete Order
Hi,<br> <br> I called and made an order of three quarter chicken, chips and roll meals along with a vitality meal and sides of a drink for each meal for collection.<br> <br> I picked up the meal around the specified time. When I arrived at the hospital I discovered that the rolls were not in the bag of food I had ordered. I then called to inform them and provided the lady with my address to where she stated the food would be delivered.<br> <br> Not only were they not delivered, I also didn't receive some form of correspondence to inform me why not.<br> <br> My mother, who was at Donald Gordon, had to eat her food incomplete prior to her chemo. Had this been any other circumstance, I probably would have turned the other cheek but this... I am struggling.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Best regards,