GN
Gilbert N

1 reviews | Active since Jun 2016

16 Jun 2016, 10:02

Incomplete order

<p>Last night I went to buy Nando's at the Pretorius and Paul Kruger branch in Pretoria and ordered for a full chicken and extra source. After having made the order the sales person didn't repeat my order to ensure that the order was correct. After the order was handed to me, I went home and only to find that there was no extra source as requested. Because it was late and considering the distance I we had to it the chicken dry as it was. I felt that was unacceptable. </p>

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Replies (1)
Nando's
Nando's's reply16 Jun 2016, 14:53
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.


We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,


The Nando's customer care team


Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

Best regards,