MP
Mellisa P
1 reviews | Active since Feb 2024
07 Dec 2017, 10:39
*********** Supervisor
I received a Nando's voucher. I went to the Nando's Flora Centre branch to use my voucher. I was told that because it is a card voucher and not an electronic voucher, they can not accept it even though the expiry date is March 2019.
I then asked the supervisor if I can contact head office to find out what to do with my voucher since Nandos does not accept it anymore, to which she responded "you are welcome to do so".
I contacted head office while I was at the Nando's branch and they spoke to the manager informing him that the voucher can be used but they must convert it into an electronic one.
Even after the supervisor learnt that she was wrong, I did not get an apology. I also paid for my food and they were not willing to compromise in anyway to accept my voucher after hearing that they can accept it. All they said was that next time I can use it.
The supervisor had the worst attitude. I am appalled that a person can be a supervisor without proper training and further that they have a "new manager" that is learning from this supervisor.
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Nando's's replyOfficial
07 Dec 2017, 15:39Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
Nando's's reply07 Dec 2017, 15:39
Official
Good day.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,