NP
Nellie P

1 reviews | Active since Dec 2016

26 Apr 2018, 13:23

*********** CONSULTANT AND SO SO DISAPPOINTED

Really really disappointed in the service I received from Nando's call center or Nando's Hatfield, I called to place order for delivery on 26/04/2018 at 11;34, used my time, airtime and spoke to Thila who advised that she will place an order for me, order number 402, she called at 11;55 and advised that she made a mistake, placed an order at a different store and apologized, she asked if she can place an order at 11;55, I said it's time, she said she placed an order of 2* quarter chickens and spicy wedges, I can come collect, i went to Nando's Hatfield at 12;30, there was no order, they said they will do it at that time. the reason why I place order over the phone, I knew that I can't wait . Now, I wasted time, money and efforts. Really disappointed .

0
Replies (2)
Nando's
Nando's's reply26 Apr 2018, 16:19
Official

Dear Nellie,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

Nando's
Nando's's reply26 Apr 2018, 16:19
Official

Dear Nellie,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)