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On the 2nd February at 6.45pm I called to place an order to be delivered. When I called I made it VERY clear that I would like to place an order to be delivered. The lady who answered the call perused to ask me for my contact number and name. There after she asked me for my delivery address. I spelt out my address for her to ensure that she has the correct details. I placed my order and she repeated it to me, and it was incorrect. 1st error. I repeated my order and confirmed AGAIN that it was for delivery. I asked how long will my order take to be delivered to which the reply was 45min. wThis meant that I should have my order by 7.30pm. 7.35pm I called to enquire where is my order, to which I was told that my order was NOT put through for delivery but for collection, and this was after I confirmed twice that it was for delivery. All I got was mama "I do apologies", there is a driver available and I will get my order within the next 5mins, as I am not far from Nandos. The delivery guy eventually gets to me at 8pm. 25min after I was told that I would get my order within the next 5mins. I called Nandos, spoke to the one of the managers, and asked them who was going to pay for that order as it was VERY late and it was their fault that my order was delayed. All I got was " I do apologies for the delay, and the drivers have other orders that they have to deliver"REALLY why was I told that,I would have my order within the next 5 mins. I subsequently called back to get the persons name who took my order, and was told by the manger ANOTHER one apparently I spoke to the other manager. That the person who took my order was new. She did not sound new to me, and besides I repeated my order and my address. Yet they still got it wrong. This is not the 1st time that I have had a problem with the Norwood Nandos. The problem is that while they are talking the orders they are having a conversation with the colleague next to them. When my order eventually arrived I sent it back, the manager not sure which one as there seems to have been more than one on duty. said that she was going to call the driver and request that he return to me and that there would be no charge. Guess what that did not happen. the drive was only told to return to me when he got back to the store. He returned to me 45min after, by that time I had ordered my family and I a meal from another fast food who by the why delivered within the stipulated time. I am very disappointed in the delivery service as well as the way my order was handled. by Nandos Norwood. I will not be ordering from them in the near future. They are useless.