1 reviews | Active since Jun 2016
INCOMPETENCE = NANDOS
I am appalled by the incompetence of Nandos online ordering system and its staff.
I placed an order on the Nandos website at 19:06 on 11 January 2021. I opted for collection at Nandos Boskruin branch and the order ETA is 19H20.
I arrived at 19H32 and the staff told me that the store is closed. When i told them that i have already placed an order am just there to collect the order they told me that there was no order that had been placed online.
This is shocking because i completed the order and was told that "Your order's been taken under our wing". I even have an invoice for the order so how can i arrive at a branch i selected for collection and be made to feel like a fool by being told that there is no such order at that branch.
I phoned the national call center were i spoke to a rude lady who dismissed me telling me that my order failed and that i do not have an order because no order number was generated.
This is the last time i will be ordering anything from Nandos.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)