1 reviews | Active since Dec 2017
INATTENTIVE STAFF & DISGUSTING CUSTOMER SERVICE!!!
Nando's Emperors palace- for one-The staff are EXTREMELY unfriendly. Two-A simple request of EXTRA SAUCE has never been adhered to regardless of the number of times we order there, therefore after checking my food, I always end up having to go back to the counter for something that was initially requested, On Friday 20th September 2019 was yet another horrifying experience where I just had ENOUGH as I wasn't given the extra sauce in the hotpot I ordered so I obviously go back to the counter and request for extra sauce, my food is then taken to the kitchen where something was hilariously funny (or so the kitchen staff thought) but I clearly wasn't made aware of the joke, anyway leaving that aside while waiting for my food to come back I get PUSHED aside by one of the waitresses with a red shirt (didn't get her name) who were coming out of the kitchen, which I thought was extremely rude and a simple "excuse me" would've been more polite but neither did I get a "SORRY" after that, I then requested to see the manager who looked quite baffled, nevertheless I explained that I was an unhappy client as my boyfriend and I are regular clients on the weekend and EVERYTIME i have the same issue, his response was "I'll try to fix that". So be that our last order at Nando's Emperors palace as the sauce they put in was basically just "plopped" over and became inedible. Hopefully their customer service improves and they hire more people friendly staff.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays
No care for customer satisfaction!
No care for customer satisfaction!