1 reviews | Active since Aug 2014
Im Disappointed
Good Day<br> <br> Im Nandos number one customer but today I was very Disappointed. I placed and order for delivery. I ordered A quarter chicken meal breast and requested for extra sauce. We all know that a chicken breast is dry. Had I known that I wouldn't get the sauce I would have at least ordered a different meal. On the phone , I reconfirmed that I ordered an extra sauce and she said okay. I was very disappointed and did not enjoy my meal at all. Nandos delivery can take up to 45min to an hour. It was my lunch break already, If I had called to return the meal , it would take another hour and my lunch would be over and I was starving. Today, I am an unhappy customer and these small details when taking a clients order are very important as they can spoil the entire meal/taste. As I said, If I had known that I wouldn't be given extra sauce I wasn't going to order a breast. Thank you
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za