I will never buy from Nando's ever again

Last night I phoned to place an order at 6pm, when I placed the order I told the lady on the phone 4 times that she must add my Unit number to the address, she said yes then when she confirmed my order, I told her that she had forgotten and that hopefully the driver will remember from the last time.

The driver then calls me around 19:15 and asks me for the unit number, I told him and he confirmed that he knew where my Complex was and that he was on his way. Around 19:25 the driver had not arrived, so I called him on the number that he called me on,the first time his phone just rang, I then tried calling him 5 more times and his phone went automatically to voicemail.

I then called the store and they told me that the driver said that he could not get a hold of me and that there was no Unit Number, but I had told the driver when he called and he confirmed when he called that he knew where I was. However the driver then denied confirming and calling me.

I have never had such disgusting customer service from Nando's in my life before and it took over 3 hours to FINALLY get my order, instead of apologizing and admitting that Nando's was wrong the continually blamed me and said that it was my fault. I have always supported this Nando's and I have been a consistent loyal customer, but after last night I am highly disgusted by the service from both the store, driver and customer care. You can mark my words Nando's has just lost a faithful customer. I have been in the customer orientated industry for many years and how Nando's handled last night's situation is an absolute disgust, you don't treat a customer the way you treated me last night.