I want my money and compansation and an apology from this unprofessional manager on duty for the waist of petrol and time that was waisted coming here.

Horrible experience at Nando's Norkem Corner. On the 30th of January 2024 I bought a meal of 1/4 chicken and a side the price is R59 and was served by a lady called Meriam, I paid using my FNB card and I was charged double but got 1 meal. I went back the same day to query this and I was told it's gona reverse if it doesn't then I Should come back and to date my money was never reversed. I went again to the shop to inform them that my money was never reversed and I showed them proof that no money was reversed and now they sending me from pillar to post, the manager on duty says thers nothing she can do I need to go to the bank and get a statement and come back again. I stay I Windmill park Boksburg and work this side, I'm going on leave I can't be waisting my petrol coming here. I must be inconvenienced because of their fault. No1 told me that I Shud bring any bank statement but I showed them my transaction history and it shows that I never got the money back.

I'm so ****ed. I want my money and if they think R59 is nothing, we'll to me it's something. They have waisted my time and my time at work.

Something needs to be done.