I demand my refund before i hand this matter to Ombudsman and demand 6 month's supply.

This is a shame, slep in the face from Nando's Wonderpark, after i ordered my meal last year on the 23 November 2022, no one can believe that to date, i haven't received my order, i went to the very same day and i spoke to the Manager in charged on the day by the name of Dalinton whom at his best think he tried to assist by calling the driver whom he was supposed to deliver my order, the driver was contacted on the number *** named AJ Mvereko, am not sure if that surname exist, the guys did not answer and DAalinton promised that he will handle the matter and revert back to me, a week passed with no feedback and went back to the store, every time when i get there, i get to be attended by a new Manager how promise that he will ask Dalinton to attend to this matter, however none of their promised were ever fulfilled. out of disappointment, i then decided to take a different approach and i contacted Nandos complaint department, i lodge a complaint and my call was handled by Refiloe, that was on the 19 January 2023 and ref : CAS 894386 was provided and i promised 48hrs for the case to be resolved, no one contacted me until now, on the 30 January 2023, i called again and i spoke to Busisiwe whom then referred my query to her Manager called Uriel who called me back and promise to revert back to me within 48hrs. to my surprise, thus far no one came back to me.