TT
Tshepiso T

1 reviews | Active since Oct 2013

17 Jul 2015, 14:42

I AM SO DISAPPOINTED!!

I have never seen such ordered food from Nandos Ghandi square at 12:26 around 13:30 when I called to follow up on my order they didn't have answers apparently they not sure which delivery guy left with my food I ask to speak to the manager miraculously the food is delivered with a story of I could not reach you yet I gave the lady my cell number when ordering then to top it all up when the food gets here the burger is upside down presentation % there is no chips in my order Pamela says she will redo it as the food is ice cold and send another order and take the cold food this was at 14:25 right now as I am typing it is 14:45 the food is still not here I wonder what is the story now I am fed up with nandos and hungry for the past 2hours !!!!!

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Replies (1)
Nando's
Nando's's reply18 Jul 2015, 11:57
Official
Hello ereola,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)