1 reviews | Active since Jan 2018
Hungry & inconvenienced
I’m utterly inconvenienced & hungry! Placed an order at 19:20 the time is 21:33 & my food is still not here instead we’ve had to drive out to Nando’s long street Cape Town only to be told stoves are already off & that they tried to contact us on a 082 number given to them by the call centre which is not my number. They couldn’t have the wrong number because Nando’s tracks our orders with our numbers. We are unable to get the sides we want because of stoves. I live in a small town & always order via the call center & have never experienced this incompetence. At 20:50 I made a follow up call & spoke to Lungisani who was unable to get ahold of the store. Nandos is not the cheapest take out places, you’d think there’s a piece of mind & convenience that comes with the price. At 21:38 I’m writing a review vs being full from a meal that was meant to have arrived at 20:20.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,The Nando's customer care teamCustomer care: ***Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
Best regards,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,The Nando's customer care teamCustomer care: ***Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
Best regards,