ND
Nishaan D

1 reviews | Active since Sept 2017

01 Sept 2017, 18:16

Human hair in chips

I was extremely flabbergasted after ordering a meal from Nandos Isipingo as I not only received the incorrect order but also to my surprise I found a hair intertwined in the chips. I don't know what's more disappointing , the fact that the order was a complete mess up or the fact that the service was truly appalling to the extent that my integrity was questioned by the manager of the store. After requesting a refund the manager of the store hung up on me.

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Replies (1)
Nando's
Nando's's reply02 Sept 2017, 10:38
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


A Customer Care Consultant will be in contact with you regarding your complaint.


PERi-PERily yours,


The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 10pm (Including Public Holidays)