RG
Renato G

1 reviews | Active since Mar 2009

15 Jan 2017, 11:21

House to let...

<p>#TeamNandosSA... I'm utterly disappointed at the service we received at #Nandos in Horizon View "The Village Shopping Centre".. We walked in there at 10h40 this morning and found that the store is empty and there's no staff to assist us, even though they opened at 10h00 according to the sign on the door.. I eventually track down the driver and asked if he could call one of the staff members to assist.. He does so and the guys walks out gives me one look and disappears in the back again.. After a good couple of minutes and still no service I decide to walk to the back and found them busy chit chatting with no intention of serving us.. Found the manager "Zanele" busy chatting on the phone, she also showed no interests in what was busy happening... I eventually had to drive a further 6 kilometers to the next #Nandos...</p>

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Replies (1)
Nando's
Nando's's reply16 Jan 2017, 13:42
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)