sP
sally P

1 reviews | Active since Jun 2012

28 Jun 2016, 12:02

HOT POT or COLD and BURNT

<p>After ordering 3 hotpots ...one for me and two for my colleagues.</p> <p>Taking mine out of the packet on my way leaving when to my horror I felt the box was ice cold.</p> <p> </p> <p>Returned back and check with my colleagues,their boxes were warm,off they went to exchange my COLD HOT POT.returned NICE AND HOT.</p> <p>To my horror when opening it up before I left the centre(just to make sure) THERE IT WAS>>>MY COLD HOT POT NOW BURNT.</p> <p>Checked with my colleagues and theirs were even more burnt than mine. By now I could no longer wait and left my hopefully NOT BURNT HOT POT for another colleague to have. </p> <p>What a huge diappointment and missed out on lunch.</p> <p>I dont feel I would like to attach a photo but feel free and I will share it</p>

0
Replies (2)
Nando's
Nando's's reply28 Jun 2016, 16:31
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.


We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,


The Nando's customer care team


Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

sP
sally P's update29 Jun 2016, 14:41
Reviewer Update

how long does two shakes of a chicken tail take its been more than 24 hours