1 reviews | Active since Aug 2015
horrified by nandos management to complaints
It is with a heavy heart that i got to experience the worst service in my entire life...<br> <br> on Saturday, my husband and I had visitors in our house & as per our normal weekly routine, we ordered food around 6:10 PM but that food was delivered at 8:20 PM. Our efforts of trying to reach the call centre to follow up on the order proved to be fruitless coz we were constantly left hanging for quite some time.<br> <br> when the order finally arrived, the SALAD was missing & the extra half Chicken that we had ordered was burnt. about 5min after the delivery guy had left, we phoned the call centre to alert them of such a mistake & they promised to correct & send it back. after waiting for quite some time, we were contacted & told that the drive had left, hence our order would only be corrected on Sunday morning!!<br> <br> as if that was NOT enough, the manager had an attitude & when we spoke, she told us that, \it was NOT her fault or mistake that our order was messed up"!!!<br> <br> over & above that inconvenience"
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)