Horrific customer Service by Phindile

yesterday afternoon my hubby and i decided to go and dine out at Nandos Tramshed BED DECION! HELPED BY PHINDILE. I order my meal she was paying no attention what so ever to my order. i simply wanted half chicken, chips, roll and chicken salad. i asked for no oinions and pepers and xtra tomato. she responded no i cannot give you extra tomatoes i asked why as some nandos do give " mam its like you get to nandos and want soup which we dont have and i dont have it on my system" she carried on saying she will offer salad as a side, again i was clear to her about what i wanted CHICKEN SALAD. she asked me about what i want o order more than 3 times not paying attention to me nothing. i noticed on my slip there was she got extra tomato and portugues salad. i asked her about the extra tomato on hte slip she went '' i did you a favour" i told i want no favours i'm willing to pay for an extra, no responce. i asked why was the a different salsad to what i odered she rolled her eyes pulled her face it is the same thing this just doesnt have the strip do you know the strips? she shouted at the kitchen staff "we have a special order" at that point i was boiling inside i contained myself then she came back are done or should i cancell this whole order because of the strippes, my husband orderded me not to say anthing but just sit he was going to handle the situation. as we set down we noticed that she was mocking us with the customers that were standing behind us saying she is sick of people coming to the resturant not knowing whta they want there is no difference between chicken salad and portugues salad people must educate themselves berfore coming to Nando. at that point my husband lost his cool and called for a Manager. two staff members came to our table to appologies for her behaviour i told them they cant be appologiesing for someone else's action. she was carrying on on and the kept sreaming her name to keep quiete but she went on and and on we kept quiete. the manager came and said i have heard what has happened i apologies on her behalf i will give the chicken strips free. the called her in the office she again screemed we special order for the special customer. 10 min minutes later she came and stand next to our table and said to my huband "sir i want to apologies to her" you could see she did not mean it at all she was dragging her feet playing with the dish cloth on her hand. i told her to leave my site. she then smilled and left. ITS THE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCE. MY BODY IS TREMBLING AS I'M WRITING THIS.... Joyce ********** 458