1 reviews | Active since Jun 2017
Horrible service Stale half portion foods and bad management
<p>at 16:15 on the 06/06/2017 My husband purchased Nandos from Canterburg crossing as a take away. upon getting home we see that as we requested the meal to be prepared it wasnt the chicken was dry and horrible and the livers portion we purchased a full portion and recieved half a portion with very little sauce. I tried calling the store 3 times to be cut off . The morning I call the store to speak to Raymond Menayane The store manager who apologies and offered to refund me the cost of the meal. I was told a driver will be at my place at 12 . i mentioned to him that i felt ill after eating this meal he told me they fired a staff member yesterday becaused in his words was " taking shortcuts and not washing his hands" i thought that was settled after about 10 mins I get a call to say customer service will call me in time about the complaint then i requested the owners details which turned out to be a other store managers details . After wasting my time and my calls Vusi Mnkandle gives me the run around and The owner Prevesh doesnt bother to respond to my calls. I am still waiting for customer care to get back to me , the food was uneible and is sitting in my fridge. Total waste of money and this horrible disgusting blame game between the mananger and owners with no concern for the customers or customer service. I am still waiting for a response but very clearly when we are paying for the meals we must accept this kind of **** from Randburg canterburg crossing Nandos and its Owner and management </p>
Dear Tasneem
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Dear Tasneem
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
