Horrible service delivery

I have never experienced such horrible service delivery. I called this specific nandos today at exactly 12:57 to place an order (Livers and roll), an hour later no delivery and i decide to call where the lady who initially took my order said that the delivery guy is on his way. 30 min later still no delivery and the lady then calls and says that the delivery guy was at the reception but was unable to call as he did not have a phone and left, however she asked if i can then go to the reception in the next 5 min and wait for the delivery guy... To my suprise 15 min later the delivery guy is still on his way, i was furious and told her to cancel the order.. 2 HOURS for an order as simple as livers and a roll??? How pathetic and the nandos is literally up the road????? Fire that lady and the delivery guy as they are very ***********, if i was not 8 and half months pregnant i would have walked up and slapped the day lights out of them!!! #VeryAnnoyed