1 reviews | Active since Jun 2016

08 Jun 2016, 20:04

horrible service

<p>07/06/16 my family and I went to Nandos ordered 2 full chickens with sides. They brought 1 chicken with all the sides and told us to wait jus a few months for the other chicken. We waited for 30 mnuts until I went to ask <span style="font-family: 'Avenir W01';">where is the other chicken only to find that they forgot bout us. Than they ask what Flavour, we were all shocked coz we told them everything, mind u all the sides were finished. The chicken which came after 30 mnts was raw it had blood all over. No one bothered to come and apologise about the delay. We just left it there . I am so irritated because it's other the 1St time we experienced such service at this store. I am angry and annoyed.</span></p>

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Replies (1)
Nando's
Nando's's reply09 Jun 2016, 09:42
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)