BD
Bennedict D

1 reviews | Active since Jun 2016

24 May 2018, 01:37

Horrible Service

on May the 13th i took my girlfriend for mother's day at west gate mall and we orderd food and drinks and we got our food and they didnt deliver her juice.I asked the gentlemen who was serving us and he said its coming,we ate till we finish i went back to the cashier to ask them and they said its coming after an hour

They sent the manager to deliver it and he was like he dont know what went wrong but he didnt show any syphathy on that. I will never use their restaurant again

0
Replies (1)
Nando's
Nando's's reply24 May 2018, 11:21
Official

Dear Bennedict,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)