PP
Preashini P

1 reviews | Active since Apr 2015

12 Apr 2015, 18:54

Horrible food !!!!and bad service

I went to nandos glenwood on 12/4/15. I have ordered from them previously but today i was extremely disappointed. I ordered 2 quarter chicken( breast ) , chips and roll and 1 quarter chicken ( breast) with saucy rice( no tomato relish). When i arrived home 15 minutes later i was disgusted to find everything was cold, the chicken was boiled with no nandos sauce, so small in size ( ridiculous for the price) , all thigh pieces( if it can be called quarter pieces) , no salt, no butter for rolls, no skin on piece of chicken( refuse to call it a quarter), chips that were frozen( ? If was taken straight out of a fridge) and tomato relish was on rice. So im not sure of this appalling food is given to everyone at glenwood nandos or i i was the unlucky person with food they couldnt eat. Really disappointed. I recommend that nandos spend less time on advertising and more on making sure their customers are happy, cos word of mouth travels faster. I have a picture of this meal as proof cos i want to prevent other from having the same disgusting meal that i had the misfortune to receive.

0
Replies (1)
Nando's
Nando's's reply13 Apr 2015, 12:18
Official
Hello Prepil,

Thank you for taking the time to submit your complaint through the Hello Peter website.

We have logged your complaint, with interaction number CAS - 62588.

Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***